Last Updated: 09-12-2025

Welcome to FishBaazar. Customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, or replacements may be accepted.

1. Perishable Goods Policy

Due to the perishable nature of fish and seafood products, FishBaazar does not accept returns once the order has been delivered.

However, we may offer a replacement or refund under specific conditions outlined below.

2. Eligible Cases for Refund or Replacement

You may be eligible for a refund or replacement if:

  • You received a wrong product

  • The product was damaged during delivery

  • The product was spoiled or unusable at the time of delivery

  • There was a missing item in your order

3. Reporting an Issue

To request a refund or replacement, you must:

  • Contact FishBaazar within 24 hours of delivery

  • Provide clear photos or videos of the product

  • Share your order number and delivery details

Requests submitted after 24 hours may not be eligible for review.

4. Refund Process

  • Approved refunds will be processed to the original payment method

  • Refund processing time may take 5–10 business days, depending on the payment provider

  • Shipping or delivery fees are non-refundable, unless the issue was caused by FishBaazar

5. Replacement Policy

  • If approved, replacement products will be delivered at no additional cost

  • Replacement delivery time depends on product availability and location

6. Non-Refundable Situations

Refunds or replacements will not be provided if:

  • The product was damaged due to improper storage after delivery

  • The complaint is raised after the allowed reporting time

  • The issue is based on personal taste or preference

  • Incorrect delivery details were provided by the customer

7. Order Cancellation

  • Orders can be canceled before dispatch only

  • Once the order has been shipped or delivered, cancellation is not allowed

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us through the support details available on the FishBaazar website.

Phone (516) 927-0407
Email info@ethnicfoodgroup.com